Preserve decades of field service expertise with AI and digital twins
Field service faces a quiet crisis: 70% of organizations expect to lose critical hands-on knowledge as Baby Boomer technicians retire over the next decade. Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, explores this challenge in Intelligent CIO, showing how AI and digital twins can bridge the gap.
Patrycja explains that new hires alone won't solve the problem—70% of skill development comes from on-the-job experience that can't be rushed. She demonstrates how intelligent systems are stepping in to support newer technicians by flagging equipment issues early, predicting failures, and offering real-time guidance like having a veteran in your pocket.
The companies that invest in preserving this expertise now won't just keep pace—they'll gain a real advantage as the workforce shifts.
See how Unisys' field service solutions help organizations protect critical knowledge and prepare the next generation.
